Terms and conditions

  1. SERVICES PROVISION AGREEMENT

1.1. Definitions:

  • AGREEMENT – this Tourism Services Provision Agreement, consisting of these Terms and Conditions and the specific Tour Itinerary.
  • SERVICE PROVIDER (IMPRO) – “Impro Ceļojumi”, the entity responsible for organizing and coordinating the tourism services.
  • CLIENT – the legal or natural person who enters into this Agreement with IMPRO and is responsible for making all payments.
  • BENEFICIARY (-IES) – any natural person(s) actually participating in the tour and utilizing the Services, as specified by the Client.
  • SERVICES – the tourism and travel-related arrangements (such as transportation, accommodation, excursions, and catering) as specified in the Tour Itinerary.
  • TOUR ITINERARY – the specific document provided by IMPRO describing the destinations, timeline, and particular services included in the tour.

1.2. These TERMS AND CONDITIONS and the TOUR ITINERARY are integral parts of and together form the Agreement between the SERVICE PROVIDER and the CLIENT.

1.3. The TOUR ITINERARY provides precise and non-misleading information on:

1.3.1. travel destinations, places of interest, and SERVICES provided during the tour;

1.3.2. the time of the SERVICES provided, specifying certain dates in accordance with the itinerary;

1.3.3. the tour route, specifying places and times of departure and arrival;

1.3.4. the classification of the accommodation, location, and description of amenities; meals that are included in the price;

1.3.5. excursions and other activities included in the price of the offer;

1.3.6. the price of the SERVICE and reference to possible changes, as well as information about taxes, fees, and other payments that are not included in the price of the SERVICE;

1.3.7. terms of the payment procedure; documents required for travel (passport, visa), and other requirements related to entering and leaving the respective country;

1.3.8. the name and contact information of the tour curator who can be contacted for administrative support regarding the SERVICES agreed upon or in case of emergencies.

  1. IMPRO’S RIGHTS AND OBLIGATIONS

2.1. IMPRO is responsible for organizing and implementing the tourism SERVICES for the CLIENT according to the TOUR ITINERARY provided to the CLIENT, except in cases where IMPRO or any other service provider cannot be held liable for the non-fulfilment of the AGREEMENT. IMPRO bears no responsibility if the AGREEMENT is not fulfilled due to:

2.1.1. the fault of the CLIENT;

2.1.2. unpredictable and unavoidable interference by a third party that is not related to the provided SERVICES;

2.1.3. accidents or force majeure events, which include but are not limited to: natural disasters, pandemics or epidemics, war or military operations, terrorist acts, civil unrest, strikes, or decisions by governmental authorities that make the implementation of the SERVICES impossible or unsafe.

2.2. IMPRO’s right to change the AGREEMENT conditions:

2.2.1. IMPRO can change the relevant conditions of the AGREEMENT due to significant reasons, of which IMPRO immediately informs the CLIENT. The CLIENT has the right to refuse to accept the changes to the AGREEMENT. The amendment of the AGREEMENT conditions is confirmed in writing by both parties. IMPRO is not responsible for the CLIENT failing to receive information if IMPRO has delivered or attempted to deliver the information to the contact details indicated by the CLIENT.

2.2.2. IMPRO has the right to raise the SERVICE price due to changes in transport costs (including fuel costs), compulsory payments, and currency exchange rates, provided there are at least 30 days before the tour commencement. IMPRO shall indicate the reason for the price increase and how the increase was calculated. The CLIENT has the right to refuse the price increase.

2.2.3. If the CLIENT refuses to change the AGREEMENT conditions in cases described in points 2.2.1. and 2.2.2., IMPRO reserves the right to waive the AGREEMENT. In this case, the CLIENT has the right to demand a refund of the money paid in advance.

2.2.4. IMPRO holds the right to refuse an AGREEMENT or unilaterally cancel an already confirmed AGREEMENT, or not start/cancel the provision of SERVICES because of the BENEFICIARIES’ health conditions, inappropriate age, various addictions, aggressive behaviour, or other conditions that disturb or endanger the CLIENT, beneficiaries, the process of service provision, or appropriate implementation of the TOUR ITINERARY. If IMPRO is forced to unilaterally cancel the AGREEMENT before the commencement of the tour, IMPRO reimburses the CLIENT for the advance payment. If IMPRO is forced to cancel the AGREEMENT due to the CLIENT’S fault, IMPRO reserves the right not to reimburse any payment.

2.3. IMPRO is not responsible for:

2.3.1. any of the beneficiaries being refused a visa or entry into/mobility throughout the countries stated in the TOUR ITINERARY for reasons beyond IMPRO’S control;

2.3.2. possible transport delays (ferries, rush hour, road works, strikes, etc.);

2.3.3. changes in the ITINERARY during the tour due to requirements from administrative authorities.

  1. THE CLIENT’S RIGHTS AND OBLIGATIONS

3.1. The CLIENT has the right to receive compensation for losses caused by the non-fulfilment or inappropriate fulfilment of the AGREEMENT, except in cases where the cancellation of the SERVICES is due to force majeure.

3.2. The CLIENT, as the main party of this agreement, must inform the BENEFICIARIES (the persons actually using the SERVICES) that the SERVICES are organized solely according to the conditions indicated in this AGREEMENT. All beneficiaries must follow all AGREEMENT terms and conditions. The CLIENT who has concluded the AGREEMENT with IMPRO is responsible for providing the BENEFICIARIES with all information provided by IMPRO.

3.3. The CLIENT is obliged to:

3.3.1. provide IMPRO with all information and documents necessary to execute this AGREEMENT;

3.3.2. provide IMPRO with the name and contact information of the Tour Leader who will be accompanying the BENEFICIARIES as the CLIENT’s representative;

3.3.3. inform BENEFICIARIES about arrival times at the specified departure place and en route places. IMPRO is not responsible for the BENEFICIARIES’ late arrival;

3.3.4. inform the BENEFICIARIES of IMPRO’S instructions concerning the implementation of the tour. IMPRO is not responsible for consequences arising from BENEFICIARIES not following said instructions;

3.3.5. inform the BENEFICIARIES of their:

3.3.5.1. responsibility to know and respect public order and the laws of the countries visited. IMPRO is not responsible for any consequences arising from BENEFICIARIES not knowing or following said laws;

3.3.5.2. liability for damages caused during the trip (damaged hotel inventory, transport, etc.). If a minor is responsible for the damages, all losses must be covered by the person responsible for the minor. If the BENEFICIARY admits fault and agrees to cover losses, the losses should be covered on the spot. If the BENEFICIARIES do not admit fault, IMPRO has the right to recover the losses according to the order determined by the laws of the Republic of Latvia. The BENEFICIARY is not liable for losses resulting from force majeure;

3.3.5.3. responsibility for their own health (including necessary vaccinations), life, accident, baggage, and other types of insurance. IMPRO is not responsible for any insurance services or accidents;

3.3.5.4. responsibility for their own belongings during the tour. IMPRO is not responsible for the loss of the beneficiaries’ baggage;

3.3.5.5. responsibility to carry valid travel documents for the countries indicated in the TOUR ITINERARY, including passports, visas, and authorizations for minors travelling with adults;

3.3.6. regularly check and keep up with the information delivered to the CLIENT by IMPRO via the indicated contact channels;

3.3.7. inform the BENEFICIARIES about changes in the ITINERARY;

3.3.8. inform IMPRO of changes in group size, arrival/departure times, and other facts that might influence the provision of SERVICES. The final dates for changing group size, arrival/departure times, and cancellation fees are specified in the TOUR ITINERARY or written correspondence;

3.3.9. make the payments agreed upon in the Itinerary and its supplements in the amount and timeframe agreed upon in written correspondence.

3.4. The CLIENT has the right to change the AGREEMENT conditions. Amendments are confirmed in writing by both parties.

  1. BOOKING AND PAYMENT

4.1. All bookings, changes, and cancellations must be made in writing and are confirmed via email. A booking is confirmed after the CLIENT has received and confirmed the TOUR ITINERARY in writing.

4.2. The deadlines for changes in the ITINERARY are indicated in the TOUR ITINERARY together with the penalties that arise in case of any changes made after said deadlines, unless agreed otherwise by both sides in writing;

4.3. IMPRO reserves the right to issue an advance invoice, covering up to 70% of the full price (100% for new CLIENTS). The requirement for advance payment, its amount, and the deadline must be specified in the TOUR ITINERARY or written correspondence.

4.4. IMPRO can request from the CLIENT a PAYMENT GUARANTEE LETTER, ensuring payment for the agreed SERVICES post-factum.

4.5. All prices are in EURO. Prices do not include transportation to or from the destination, visa support, insurance, optional tours, telephone calls, room service, and other personal expenses unless agreed otherwise in writing. IMPRO bears no responsibility for additional expenses caused by weather, sickness, strikes, or third-party interference.

4.6. Full payment for the service must be made within 10 business days after the issue date of the invoice unless agreed otherwise. The invoice is sent to the CLIENT by email. IMPRO reserves the right to issue penalty interest if the payment is not received on time.

  1. GENERAL CONDITIONS

5.1. By agreeing to use the SERVICES provided by IMPRO, the CLIENT agrees to fulfil their obligations and respect IMPRO’S rights, whereas IMPRO agrees to fulfil its obligations and respect the CLIENT’S rights mentioned in this AGREEMENT.

5.2. Any further agreements and supplements between the CLIENT and IMPRO are considered an essential part of this AGREEMENT and must be documented in writing.

5.3. If a conflict arises or dissatisfaction appears concerning the inappropriate implementation or non-fulfilment of the agreement during the tour, complaints must be made immediately (during the tour or no later than 5 days after the completion of the tour) to the tour curator. If the issue is not resolved, the complaint should be submitted in writing locally. Issues are solved through negotiation. If an agreement is not reached within 30 days, the dispute shall be settled under the procedure established by the laws of the Republic of Latvia – the place of jurisdiction is where IMPRO is registered.

  1. DATA PROTECTION

6.1. By entering into this AGREEMENT, the CLIENT acknowledges that IMPRO shall process the personal data of the CLIENT and the BENEFICIARIES (including names, contact details, and passport information) for the purpose of ensuring the provision of the tourism SERVICES.

6.2. IMPRO shall process the data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws of the Republic of Latvia.

6.3. The CLIENT confirms that they have the legal right and have obtained consent from the BENEFICIARIES to provide their personal data to IMPRO.

6.4. Data may be shared with third-party service providers (such as hotels, airlines, or insurance companies) only to the extent necessary to fulfil the AGREEMENT.